Frequently Asked Questions
Here is a little bit of extra information that we'd like you to read before placing your order with us.
Please bear with us while we iron out any glitches - we appreciate your feedback on how we can improve the quality of our service.
Ordering & Delivery
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We require a minimum order of 6 plants to process your order.
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We are restricted by the number of plants we can package and send via Express Post - so we do not calculate postage by weight.
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We use Australia Post to deliver our plants.
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Plants will be carefully packed and posted in an standard Australia Post box. (see images)
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Each box holds a maximum of 8 plants. Large orders are sent using multiple boxes.
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All orders are packed only on Mondays - to ensure your plants arrive in the best condition.
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Postage and handling costs are: 6 - 8 plants = $15
9 - 16 plants = $20
17 - 30 plants = $28
Orders of over 30+ plants postage is FREE!
Please contact us to
arrange free shipping.
And contact us if you have
any further postage enquiries.
Minimum order of 6 plants
All plants are delivered bare rooted
Securely packed against damage
Maximum of 8 plants per box.
Store Pick Up
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We do offer our Hobart customers the opportunity to Order Online and collect in store between 9 am- 4 pm on
Mondays only. -
The in store pickup facility is only available for collection on Granton Plants at 30 Turners Road, Granton.
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To ensure optimum plant health, all our orders are packed on Mondays - so it is necessary that any inshore pickups be completed on Mondays.
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Same ordering policy applies - minimum order of 6 plants.
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All orders must be paid for before orders are processed.
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Collection requires an order ID to be produced at time of collection.
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Please note our store will be closed through May to September for winter - so no sales or pick ups will be available during this time.
Plant & Pot Sizes
All our plants are propagated and grown at a professional production nursery in southern Tasmania.
Quality control is of prime importance to us here at The Succulent Store.
We produce high quality, disease and pest free plants under strict nursery standards.
All our plants have been expertly propagated in standard 55 mm
pots. (for sizes - see images).
Depending on the variety of plant - sizes may vary.
For ease of posting we package the plant in its original growing pot in foil complete with sufficient soil to ensure optimum care during transit.
Each plant comes clearly marked with its botanical name.
For any queries on plant sizing please contact us.
Return Policy
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Due to state biosecurity laws we are prohibited to post any plants to Western Australia and the Northern Territory.
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Due to Tasmanian biosecurity laws we are unable to receive returned orders from interstate.
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In the case of a problem with your delivery you must contact us within 48 hours of receiving your delivery to discuss your options.
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For further information follow this link to Biosecurity Tasmania
Plant Breeders Rights
PBR - is the Australian symbol for Plant Breeder's Rights:
Plant breeder's rights (PBR) are exclusive commercial rights for a registered variety of plant. The rights are a form of intellectual property (IP), like patents, trade marks and designs If you develop a new plant variety, you may want
to protect your IP with plant breeder’s rights.
The plant breeder's rights (PBR) scheme protects plant breeders and gives them a commercial monopoly for a period of time. This encourages plant breeding and innovation, and means that a large and growing pool of
new plant varieties is freely available to anybody when the protection periods lapse.
For further information please follow this link to IP Australia
Gift Cards
Gift Cards - presently we are unable to automatically process your Gift Card through our Store page. To redeem your Gift Card please Contact Us via this link and we will process your order manually and deduct the amount of the Gift Card from your total order. We apologise for the inconvenience and we are working to change the process.